Why have I received a payment reminder?

When buying with  SEPA.net, you have instructed us to collect the owed amount from your bank account. To this end, you have provided us with your account details (account holder, account number, bank code), and confirmed said account as suitable for direct debit. Unfortunately, your bank was unable to charge your account via direct debit, thereby incurring further costs. To that end, we had submitted a payment request, which remained unfulfilled after the payment period lapsed. Therefore, the claim was handed over to the dunning service, incurring thereby further costs. Now, you must settle the dunning amount via bank transfer.

Please ignore this reminder if this amount has already been paid.

Why did my direct debit fail to execute?

Please find further information here.

What should I do now?

To avoid additional costs and legal action, please pay the amount within the payment period at the bank counter or via online banking. Please refer to your reminder for transfer details. Please be sure to provide the document number so we can register your payment correctly.

What happens if a reminder remains unpaid?

If the reminder is not paid punctually, the debtor receives a final written reminder, bearing any extra costs (15,80 €) related thereto. If no payment is received by the agreed deadline, the claim is handed over to an attorney, who requests a legal pay and enforcement order. This entails requesting a chargeable address report, the cost of which (€ 64.20) shall be borne by the debtor, further to any legal costs. The order to pay is brought before the Court, among other things, pursuant to § 823 para. 2 BGB, in conjunction with § 263 of the Criminal Code (fraud).

After the dunning period of the last reminder lapses, the claim will pass automatically and without further notice to the attorney. It is advised to settle the outstanding reminder amount immediately, making reference to the document number.